Terms and Conditions

Last updated: September 27, 2026

These Terms and Conditions (“Terms”) govern your use of BathBombPackaging.com and any quote, order, or purchase made through our website or sales channels. By using our site or placing an order, you agree to these Terms.

1) Quotes and pricing

• Quotes are based on the specifications you provide (size, material, finish, printing, quantity, inserts, shipping, and timelines).
• Quotes may be valid for 7 days unless stated otherwise.
• A quote is not an order. An order is accepted only when we confirm it in writing (for example, with an order confirmation or invoice) and receive any payment due before production.
• Pricing may change if specifications change, files require extra work, or market costs change (materials, freight, or supplier pricing).

2) Custom and made-to-order production

Most items we provide are custom manufactured based on your approved specifications. Because of this, custom orders may not be returnable except as described in our Return and Refund Policy.

Quantity variation: because of normal production tolerances, the quantity we deliver may differ from the quantity ordered by up to 5% more or less. We invoice for the units actually delivered. If we deliver more than 5% fewer units than ordered, we will make up the shortfall or credit you for it.

3) Artwork, files, and approvals

• You are responsible for providing correct artwork and content (text, spelling, claims, barcodes, compliance, etc.).
• If we provide a digital proof, you must review and approve it before production.
• Once you approve a proof, you accept responsibility for the final output matching the approved proof, subject to normal production tolerances.

Color and print variation:

Colors may vary due to screen settings, print methods, paper materials, coating, and batch differences. Exact color matching is not guaranteed unless you select and pay for an approved color-matching process (for example, Pantone matching if offered).

4) Turnaround times and shipping

• Production and delivery timelines are estimates and can vary due to order complexity, supplier capacity, file revisions, holidays, customs, or carrier delays.
• We are not responsible for delays caused by shipping carriers, customs, incorrect addresses, or events outside our reasonable control.

5) Payments

• Payment terms will be stated on your invoice or in your written agreement.
• We may require full or partial payment before production begins.
• You agree to pay all applicable taxes, duties, or import fees if they apply.
• If you paid for one of our custom samples (for example, a print proof or a structural sample), that amount is credited toward a qualifying order, as described on our Samples page. The sample kit is a separate product and is not credited.

6) Cancellations and changes

• Orders can be changed or canceled only if production has not started.
• Once production begins, cancellations may not be possible, and you may be responsible for costs incurred (materials, plates, setup, labor).
• Any change request after proof approval may require a revised quote and timeline.

7) Intellectual property and your content

• You confirm you own or have the legal right to use any logos, trademarks, images, or designs you provide.
• You grant us permission to use your content only to fulfill your order (and for proofing/production).
• You agree to indemnify and hold us harmless from claims arising from content you provide that infringes third-party rights.

8) Product use and compliance

You are responsible for ensuring your packaging design and labeling comply with applicable laws and regulations for your products, especially where claims, ingredients, warnings, and safety notices apply.

9) Limitation of liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, special, or consequential damages (lost profits, lost sales, business interruption).
• Our total liability for any claim related to an order will not exceed the amount you paid for that order.

10) Warranty disclaimer

Except as stated in our Return and Refund Policy, products are provided “as is” and “as available,” and we disclaim all warranties to the extent permitted by law.

11) Governing law

These Terms are governed by the laws of the State of Illinois, United States, without regard to conflict of law rules. Any disputes will be handled in the state or federal courts located in Cook County, Illinois, unless you and we agree otherwise in writing.

12) Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page shows when they last changed. An order is governed by the Terms in effect when we confirmed it.

13) If part of these Terms cannot be enforced

If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms continues to apply.

14) Contact

Email: sales@bathbombpackaging.com